Shipping policy

Shipping Policy 

Last updated: 18 Sept 2026 

At Dejavoux, we carefully prepare candles, wax melts, and decorative aroma stones for shipment. Shipping options and costs are shown at checkout based on your order and delivery address. 

Order processing 

Orders are usually prepared and shipped within 5-7 business days. Processing may take a little longer during holidays, product launches, or unusually busy periods. If there is a significant delay, we will contact you using the information provided at checkout. 

Delivery estimates

After your order ships, estimated delivery is:  3-5 business days in the continental US. These are estimates, not guaranteed delivery dates. Carrier delays, weather, incorrect addresses, and other events outside our control may affect delivery. The most current delivery estimate available for your address appears at checkout.

Shipping rates 

Available shipping methods and charges are displayed at checkout before payment. 

Tracking 

When tracking is available, we will email tracking information after your order ships. Tracking updates may take 1-2 business days to appear after the package is accepted by the carrier. 

Address changes 

Please contact us as soon as possible if you need to change your shipping address. We cannot guarantee changes after an order has entered processing or shipped. 

Missing, delayed, or damaged packages 

If your package appears delayed or has not arrived after the estimated delivery window, contact us at support@dejavoux.com with your order number.  If your order arrives damaged, contact us within 5 days of delivery and include your order number and clear photos of the packaging and products. We will review the details and let you know the next steps.

Contact 

Questions about shipping can be sent to support@dejavoux.com.